When should I initiate a resolution process?

To start a resolution process for a transaction, select the "Request Resolution" option. This will open a three-way communication channel between the provider, client, and mediators.

What are the possible outcomes of a resolution process?

The transaction may be reactivated, reversed, or have a seven-day extension added to the auto-finalization period.

In what situations should a provider initiate a resolution process?

If you have been unable to establish contact with the client and there is an issue with the transaction or the delivery details.

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